Sony Owns Up To Network Problems, Your Credit May Be At Risk

By on April 26, 2011

Hide your wife. Hide your kids. Hide your credit cards.

While Antoine Dodson may have been able to warn you about your wife & kids, it seems like Sony couldn’t warn you about your personal information and credit card information being possibly stolen. Until now. Six days later Sony has finally decided to fess up about personal information being possibly stolen as a result of the outage.

Thank you for your patience while we work to resolve the current outage of PlayStation Network & Qriocity services. We don’t have an exact date to share at this moment as to when we will have the services turned on, but are working day and night to ensure it is as quickly as possible. We are currently working to send the following message via email to all of our registered account holders regarding a compromise of personal information as a result of this malicious attack on our servers, so please look for this information via email as well. Please note that we are as upset as you are regarding this attack and are going to proceed aggressively to track down those that are responsible.

Unfortunately, gamers around the world are now fuming because it took six days for them acknowledge what many had feared. Is it OK now to gripe and complain about Sony’s outage? Are we expecting more bandwagon jumpers to join in on slamming Sony’s failure to keep consumers personal information secure?

Press Release

Valued PlayStation Network/Qriocity Customer,
We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:

1) Temporarily turned off PlayStation Network and Qriocity services;
2) Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and
3) Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state/province, zip or postal code), country, email address, birthdate, PlayStation Network/Qriocity passwords and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence that credit card data was taken at this time, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, to be on the safe side we are advising you that your credit card number (excluding security code) and expiration date may also have been obtained.

For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security, tax identification or similar number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.

To protect against possible identity theft or other financial loss, we encourage you to remain vigilant to review your account statements and to monitor your credit or similar types of reports.

We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please check www.eu.playstation.com/psnoutage should you have any additional questions.

Sincerely,
Sony Network Entertainment and Sony Computer Entertainment Teams
Sony Network Entertainment Europe Limited (formerly known as PlayStation Network Europe Limited) is a subsidiary of Sony Computer Entertainment Europe Limited the data controller for PlayStation Network/Qriocity personal data.

Source

peterocc

About peterocc

Network Engineer by day, Resident Loudmouth Video Gamer by night. Definitely NSFW, wise beyond his years & a legend in his own mind. A self confessed Android junkie, COD Fanboy & lover of all things scotch... but not in that order.
  • http://twitter.com/MCTHEKEEP MCTHEKEEP (Matt C)

    Wow, and to think I just signed up for PSN on a friendsd PS3 to play one day. Glad it was just to play and not to buy anything. Whew!

  • http://twitter.com/Curtis07 most-ghost

    everything will be fine…not worried!!!

  • http://twitter.com/samversionone The SamVersionOne™

    And this is why I use points cards instead of using my credit card. Same goes for Xbox LIVE too.

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